Terms of Service
These terms govern your use of Zoibox products and services.
1. Acceptance of Terms
By accessing or using any Zoibox product or service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services.
These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Zoibox Digital Solutions ("Zoibox," "we," "us," or "our") governing your use of our website, products, and services.
We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the revised Terms.
2. Use of Services
Permitted Use
You may use our services solely for lawful business purposes in accordance with these Terms. You agree to use our services only as intended and in compliance with all applicable laws, regulations, and third-party rights.
Restrictions
You may not: (a) reverse engineer, decompile, or disassemble any part of our services; (b) access or attempt to access our systems or networks without authorization; (c) use our services to send spam, malware, or other harmful content; (d) interfere with or disrupt the integrity or performance of our services; (e) use automated tools to scrape or extract data from our services without permission; or (f) resell, sublicense, or redistribute our services without prior written consent.
Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.
3. Intellectual Property
Ownership
All intellectual property rights in our services, including but not limited to software, designs, text, graphics, and trademarks, are owned by or licensed to Zoibox. These Terms do not transfer any ownership rights to you.
Licensing
Subject to these Terms and your payment of applicable fees, Zoibox grants you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your internal business purposes during the subscription term.
Trademarks
"Zoibox," "OryxOS," "TeamDev," "ApnaProduct," and associated logos and trademarks are the property of Zoibox Digital Solutions. You may not use these marks without our prior written permission.
4. Service Level Agreement
99.99% Uptime Guarantee
We commit to maintaining a 99.99% uptime for all production services, measured on a monthly basis. This excludes scheduled maintenance windows, which are communicated at least 72 hours in advance. In the event of downtime exceeding our SLA commitments, affected customers are eligible for service credits as outlined in our SLA policy.
Support Response Times
We offer tiered support with the following response time commitments: Critical issues (P1) — 1 hour; High issues (P2) — 4 hours; Medium issues (P3) — 1 business day; Low issues (P4) — 3 business days. Enterprise customers receive dedicated support with enhanced SLAs and priority routing.
5. Limitation of Liability
Service Warranties
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components.
Liability Caps
To the maximum extent permitted by law, Zoibox's total aggregate liability arising out of or related to these Terms or our services shall not exceed the total amount paid by you to Zoibox during the twelve (12) months preceding the claim. This limitation applies regardless of the legal theory on which the claim is based.
6. Termination
Account Termination
Either party may terminate the service agreement with 30 days' written notice. Zoibox may suspend or terminate your account immediately if you breach these Terms. Upon termination, your right to use our services ceases immediately.
Data Retention
Following termination, we will retain your data for a period of 30 days to allow you to export your information. After this period, all data associated with your account will be permanently and securely deleted from our systems, except where retention is required by law.
Refund Policy
For annual subscriptions, prorated refunds are available within the first 30 days of the subscription period. Monthly subscriptions may be cancelled at any time, and you will retain access until the end of the current billing cycle. No refunds are provided for partial months after the first 30 days of an annual subscription.
7. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Qatar, without regard to its conflict of law provisions.
Any disputes arising out of or related to these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Doha, Qatar.
You agree to waive any objection to the personal jurisdiction and venue of such courts. Any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim arose, or it is forever barred.
Last updated: January 15, 2025